FAQ – Frequently Asked Questions

Answers to common questions about orders, payments, delivery, products, returns, and contact.

Orders

How do I place an order?
Choose a product, select a size (if applicable), add it to your cart, and proceed to checkout. After entering your details and paying, you will receive a confirmation email.

Do I need to create an account to buy?
No, you can place an order without registering. However, creating an account makes it easier to track orders and shop again.

Can I change or cancel my order?
If your order has not been shipped yet, contact us as soon as possible by email and we’ll do our best to help.

Payments

What payment methods are available?
We accept online payments (card, BLIK, bank transfer). Available methods are shown during checkout.

Are payments secure?
Yes, we use secure and trusted payment systems.

Shipping & Delivery

What are the shipping costs?
Shipping costs are shown during checkout and depend on the selected delivery method.

How long does order processing take?
We usually process orders within 2–5 business days. For made-to-order products, processing may take longer—details are provided in the product description.

Do you ship internationally?
Yes—please contact us regarding international shipping: contact@gmail.com

Products

Are the clothes limited edition?
Our products are limited. This information is included in the product description.

What are the products made of?
The exact material composition is listed in each product description.

How do I choose the right size?
You’ll find a size chart on the product page. If you’re unsure, message us.

Returns & Complaints

Can I return a product?
Yes, you have 14 days from receiving your parcel to return an unused product.

How do I return a product?
The return form can be found in the terms and conditions. Link to the form: …..

What if the product is damaged or defective?
If the product has a defect, email us—we will handle the complaint as quickly as possible.

Are the designs original?
Yes, all graphics and designs are original and protected by copyright.

Contact

How can I contact you?
Email us at: contact@noriaki.pl